Returns & Exchanges

At Mazen Online, we want you to be completely satisfied with your beauty purchase. If you are not happy with your order, you can return unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.

• 2.
  Prepare the Package

  Carefully pack the items in their original, unopened packaging to ensure they are protected during transit and include your printed return slip.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, your refund will be processed back to your original payment method within 5-7 business days.