Frequently Asked Questions
Everything you need to know about your Mazen Online beauty experience.
Are your beauty products authentic and safe?
Absolutely. At Mazen Online, we source directly from authorized distributors and brand owners to guarantee 100% authenticity and ensure all products meet global safety standards.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your beauty essentials sooner.
What is your return policy for opened skincare items?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Do you offer international shipping?
Yes, we ship our beauty collections worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless shopping experience.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your delivery's progress in real-time.